K13 Marketing | k13.ca
Effective date: October 19, 2026
K13 Marketing (“K13,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit k13.ca (the “Website”), contact us, request a consultation, or use our services. K13 Marketing is based in Calgary, Alberta, Canada.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact and inquiry information: name, email address, telephone number, company name, website, social media handle, and the details you provide in a form, email, phone call, WhatsApp message, or consultation request.
- Project and business information: information about your business, brand, goals, website, marketing needs, and materials you choose to provide so we can assess or deliver a project.
- Transaction information: billing contact details, services ordered, invoices, payment status, and related records. Payment card information is generally handled by our payment processor, not stored by K13.
- Technical and usage information: IP address, device and browser type, approximate location derived from IP, pages viewed, referring pages, dates and times, and interactions with the Website. This may be collected through cookies, server logs, analytics tools, and similar technologies.
- Communications: the content of messages and correspondence with us, including records needed to manage inquiries and client relationships.
Please do not send sensitive personal information through the Website or ordinary email unless we specifically request it and provide an appropriate method.
2. How we use information
We use personal information to:
- respond to inquiries, provide consultations, prepare proposals, and communicate with you;
- deliver, support, maintain, and improve websites, digital marketing, creative, and related services;
- manage projects, accounts, billing, payments, and business records;
- operate, secure, troubleshoot, and improve the Website and understand how visitors use it;
- send service-related updates and, where permitted, marketing communications;
- prevent fraud, misuse, security incidents, and other unlawful activity; and
- meet legal, regulatory, accounting, and contractual obligations and establish or defend legal claims.
3. Cookies, analytics, and similar technologies
The Website may use cookies and similar technologies for essential functionality, security, preferences, traffic measurement, and marketing. These technologies may collect technical and usage information. You can control cookies through your browser settings and, where provided, the Website’s cookie preferences. Blocking certain cookies may affect Website functionality. Your browser may offer a “Do Not Track” setting; the Website may not respond to all such signals.
4. When we disclose information
We may disclose information to service providers who help us host and operate the Website, manage communications and customer relationships, analyze traffic, deliver projects, process payments, or provide other business services. These providers may process information on our behalf and may be located in Canada or other jurisdictions.
We may also disclose information:
- with your direction or consent, including when you choose to contact us through WhatsApp, Instagram, or another third-party service;
- to professional advisers, insurers, or financial institutions as reasonably needed for our business;
- to comply with law, court orders, or valid legal process, or to protect rights, safety, and security; or
- in connection with a proposed or completed reorganization, financing, sale, or transfer of all or part of our business, subject to applicable privacy requirements.
We do not sell personal information for money. We do not share personal information with third parties for their own direct marketing without consent.
5. Cross-border processing
Some of our service providers may store or process information outside Alberta or Canada. In those jurisdictions, information may be subject to the laws of the place where it is processed and may be accessible to courts, law enforcement, or government authorities under those laws. We take reasonable steps to use service providers that protect information appropriately.
6. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure.
7. Your choices and privacy rights
You may ask us to provide access to, correct, or delete personal information we hold about you, subject to applicable law and any exceptions that apply. You may withdraw consent to certain uses where consent is the legal basis, although this may affect our ability to provide a service. You can opt out of promotional emails using the unsubscribe instructions in the message; we may still send non-promotional service communications.
To make a privacy request or ask a question, contact us using the details below. We may need to verify your identity before responding.
8. Children
The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can take appropriate steps.
9. Third-party websites and services
The Website may link to third-party websites or services, including social media and messaging platforms. Their privacy practices are governed by their own policies. We are not responsible for third-party sites or services.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Your continued use of the Website after an update means you have had the opportunity to review the revised Policy.
11. Contact us
For privacy questions or requests, contact:
K13 Marketing
Calgary, Alberta, Canada
Email: [email protected]
Phone: (403) 590-5543
Website: k13.ca